So many of us fell into training, learning and development – it wasn’t a selected career path for most of my friends and colleagues in the industry. This week’s guest is no different. Hadiya Nuriddin started much like I did, supporting peers with hardware and software questions, being the most knowledgeable and being able to clearly communicate the “how-to” and “why” of training.
Hadiya and I bonded over a previous conversation chatting about quality assurance, quality control and review cycles for learning projects and I knew that this conversation should be not only shared between the two of us, but with ALL of us, our clients and our projects.
We want the best output for our projects. We want our clients to be happy. Part of this is ensuring quality output in our learning programs, whether it’s an instructor led experience (presentation, student guide, facilitator guide), job aids and support materials, or eLearning! We want things to work, to be accurate, to be almost perfect. I’ve had my share of projects the client has seen before quality assurance testing was completed, and I can’t tell you the number of time’s I’ve cringed because a button doesn’t work, I forgot the trigger, or it goes to the wrong place. It happens, especially when I look after my own reviews, which I don’t recommend. The value of a defined QA process is important to delivering a high quality end product.
In This Episode:
- review cycles for learning programs, what it is and why you need one
- quality assurance as a discipline
- the importance of adding QA into a project plan
- how to get started putting QA into practice
- considerations for what you need in a QA process
- the importance of consistency in review
- the value of investing in the right person for the job
- feedback loops
- Verb – Current State – Recommended State
- Importance of a single point of contact
- Consequence Management (my fav term from this chat!)
- tools for capturing feedback
- version control
- writing a book
- the hero’s journey
Hadiya Nuriddin has two decades of experience in learning strategy, instructional design, elearning development, and facilitation. She worked in corporate learning before choosing to found her firm Focus Learning Solutions where she’s worked with a wide array of companies on a variety of topics. She speaks at events and industry conferences and travels teaching courses for the Association for Talent Development (ATD). Hadiya holds an M.Ed. in curriculum studies, an M.A. in writing, and the Certified Professional in Learning and Performance (CPLP) designation. She is the author of the book StoryTraining: Selecting and Shaping Stories That Connect, published by ATD.